Refund policy

Return and Refund Policy

Thank you for shopping with 1BSHOP. We want you to love your order. If something is not right, we will work with you to fix it quickly and fairly.

Eligibility for Returns and Window

You can request a return within 30 days of the delivery date. To qualify, items must be unused, in their original packaging, and in the same condition as received.

Non-Returnable Items

  • Items that show signs of use, damage caused by the customer, or missing parts.
  • Items returned after the 30 day window.
  • Gift cards and digital products, if offered.

Standard physical goods are otherwise returnable under this policy.

How to Start a Return

  • Email us at 1bshop07302024@gmail.com with your order number and the reason for your return.
  • Include a clear photo of the item if there is any problem with it.
  • We will reply within 2 business days with return instructions and the return address.
  • Please do not send anything back before we confirm. Items sent without approval may not be accepted.

Shipping Costs and Labels

You are responsible for return shipping costs, unless your item arrived damaged, defective, or incorrect. In those cases, we cover the cost. We recommend using a tracked shipping service, as we cannot refund items that are lost in return transit. There is no restocking fee.

Refunds

Once we receive and inspect your return, we will email you to confirm. Approved refunds go back to your original payment method within 5 to 7 business days. Your bank may take extra time to show it. Original shipping fees are not refundable unless the item arrived damaged or incorrect.

Exchanges

We do not offer direct exchanges. If you want a different item, return the original for a refund and place a new order. If your item arrived damaged or incorrect, we will send a replacement or refund you, whichever you prefer.

Damaged, Defective, or Wrong Items

If your order arrives damaged, defective, or not what you ordered, email us within 7 days of delivery with your order number and a clear photo. We will send a free replacement or a full refund.

Cancellations

You can cancel your order within 24 hours of placing it, as long as it has not shipped. Email us right away with your order number.

Delivery Times

Many of our items ship from partner warehouses and can take 12 to 20 business days to arrive. Please allow this time before reporting an order as missing.

Questions or Disputes

If you have any problem with your order, please contact us first at 1bshop07302024@gmail.com. We resolve most issues quickly, and contacting us is the fastest way to get your money back or your item fixed.

This policy is governed by applicable laws. Nothing in it limits your legal rights as a consumer.